FAQs
What types of products does Holzwichtelwelt offer?
Holzwichtelwelt specializes in handcrafted wooden decorations, including wall-hanging crafts designed for Easter and unique nativity scenes for Christmas. Each product is meticulously crafted to enhance the aesthetic appeal of your home during special occasions.
How are the products made?
Our products are created using traditional woodworking techniques that emphasize quality and craftsmanship. Each piece is handcrafted by skilled artisans, ensuring that every item is unique and meets high standards of durability and design.
Are the materials used in your products eco-friendly?
Yes, we prioritize sustainability in our production process. The wood used in our decorations is sourced from responsibly managed forests, ensuring that our products are not only beautiful but also environmentally friendly.
Can I customize my order?
Currently, we do not offer customization options for our products. However, we are continuously exploring ways to enhance our offerings, so please check back for updates in the future.
What is the expected delivery time for orders?
Delivery times may vary based on your location. Typically, orders are processed within 3-5 business days, and shipping can take an additional 5-10 business days depending on the shipping method selected at checkout.
What is your return policy?
We strive for customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided the item is in its original condition. Please refer to our return policy for more detailed information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details on international orders.
How can I contact customer support?
You can reach our customer support team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24-48 hours during business days.